Exit Your Timeshare in Australia

Most timeshare and holiday club contracts are long-term — some run for decades — and many don't include a simple way to walk away. Ongoing levies usually continue whether or not you travel, and resale markets for timeshare points are thin.

Owners also tend to receive confusing or conflicting information, and some are approached by exit companies asking for large upfront fees. Knowing the legitimate routes first puts you in a stronger position.

Cooling-off

If you signed recently, you may still be within a cooling-off period — generally 7 days for clubs that are members of the industry body ATHOC and 14 days otherwise. Check your paperwork straight away.

Surrender or hand-back

Some operators accept a surrender of your membership, sometimes only once your account is paid up. Ask in writing.

Transfer or resale

You may be able to transfer to family or sell, though demand is often low and transfer fees may apply.

Hardship requests

If illness, age or financial hardship makes ownership unmanageable, many operators will consider a written hardship request.

Many Australians and New Zealanders bought timeshares or holiday club memberships while travelling in Thailand, Bali and other offshore destinations. These contracts are often governed by foreign law, which can limit the Australian complaint routes available.

That doesn't necessarily mean there's nothing you can do — payment method, where the contract was signed and how it was sold can all matter. A review of your paperwork is the best starting point.

We always suggest trying the free routes first. Where those stall, or where mis-selling may be involved, we review your contract and give you a written summary of the options that may apply.

• Free initial contract review
• No cold calling — you choose the next step
• Any fees confirmed in writing before work begins

We can't promise a particular outcome — nobody responsibly can — but we can give you a clear, honest view. Check my eligibility.